Last Updated: 14 Sep 2026
At AlphacraftGames, we take pride in crafting and delivering premium wooden chess products. If something isn’t right, we’re here to help and make the process simple for you.
📦 Returns
We accept returns under the following conditions:
- You can request a return within 7 days of delivery
- The product must be unused, undamaged, and in original packaging
- Proof of purchase (order confirmation) is required
👉 To initiate a return, simply contact us using the details below.
❌ Non-Returnable Items
Some items are not eligible for return:
- Customized or made-to-order products
- Items damaged due to misuse or improper handling
💰 Refunds
Once we receive and inspect the returned product:
- Your refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
🚚 Shipping Charges
- Return shipping costs are to be borne by the customer (unless the product is defective or incorrect)
- Original shipping charges (if any) are non-refundable
⚠️ Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Please contact us within 48 hours of delivery
- Share images/videos for quick resolution
We will arrange a replacement or full refund.
📞 Contact Us
For any return or refund requests, feel free to reach out:
- Email: [@armindersingh705gmail-com]
- Phone/WhatsApp: [788841-132533]
- Location: [Amritsar, India]
✅ Final Note
By placing an order with AlphacraftGames, you agree to this Refund Policy.